Social Media Case Study for Sentricon Authorized Operators

The Sentricon® System Has Gone Social

By Melanie Romanaux, Somedia Solutions

Has your company started using social media to increase sales, improve brand recognition and provide superior customer service? We can help social media work even better for you.

Social media has worked well for several Authorized Operators (AOs), so we’ve decided to step into the social world to get better connected and share information with you and your fans. The Sentricon® System is active on Facebook®, Twitter®, Google+® and Pinterest®. The information you find on Sentricon is created with you and your customers in mind and is meant to be shared.

The next step in our social media strategy will be to produce a regular blog on topics that will benefit your customers who are using Sentricon — and those who should be using Sentricon.

Social media is just that — media (photos, videos, articles) that are created to be social (shared, retweeted, repinned), and it all starts with content. If you’re using social media to connect with your existing customers and prospective customers, you need to be sure that you’re consistently sharing information that is literally remarkable. The more people who “Like,” comment, share or retweet your information, the farther your brand will reach. Also, the more you engage with other local businesses and national brands, the more likely your brand is to be seen and remembered. The idea is not only to post great information for your fans, but also to start and participate in conversations — on your own page and on others’.

Coming up with original content on a regular basis can be hard, but it’s easy to share content that others have published. Connect with Sentricon on the social networks you’re using, and join in our conversation. Go ahead, share our stuff! Your fans will appreciate it, and you won’t have to spend so much time trolling the Web for information about termites. The Sentricon® System has a steady flow of valuable content, and accessing it is as easy as 1-2-3:

  1. “Like” Sentricon on Facebook.
  2. See our posts continuously appear on your company’s news feed or on our page.
  3. Use the “share” button to share posts with your fans.

We hope to be an example for you in the world of social media, and we are striving to connect with every one of you. Whenever you mention Sentricon in the content that you create for your fans, be sure to tag our Twitter handle or Facebook, Pinterest or Google+ pages, so that your fans can discover and find out more about the product you’re selling. Conversely, we’ll be paying attention to your pages and sharing the information that you post when appropriate, as well as commenting on your posts to boost your visibility and overall engagement.

If you’d like to find out more about social media or how to tag Sentricon, please contact Somedia Solutions on Facebook or Twitter.

Social Media Clicks for Arizona AO


Caleb
Tennenbaum

Arizona Pest Control’s Facebook page was originally created to see the effect it would have on search engine optimization, a way to help the company generate more online leads.

“Even if no one became a fan, I thought it would still be worthwhile due to the search optimization advantages of having a profile on a social site,” says Caleb Tennenbaum, who heads the marketing efforts for the pest control company in Tucson. “At the time, I didn’t realize how profound the social media revolution would become.”

Arizona Pest Control’s online presence has since grown. With more than 1,800 Facebook followers, the company now utilizes Twitter, Google+ and a company blog to communicate and connect with its customers.

“More than 90 percent of the leads we’re getting today are from the Internet,” says Bruce Tennenbaum, owner of Arizona Pest Control and Caleb’s dad.

Also growing are their customers who use the Sentricon® System. Since June 2011, sales of Sentricon have increased by 56 percent. “Without a doubt, social media has helped raise product awareness for Sentricon,” Caleb Tennenbaum says. “It’s also giving the company’s sales force the competitive edge they need to sell more Sentricon.”

It’s important to educate customers on the benefits of the Sentricon® System, Tennenbaum says, before your company starts discussing the product during a service call. “If your company’s not advertising and promoting the products you sell on Facebook or Twitter, then it’s making your employees’ job harder,” he says. “You’re making it more difficult for your employees to sell the value of Sentricon.”

He also recommends taking advantage of Sentricon.com and all of the detailed information available to consumers.

“That website makes it easy for AOs to educate a potential customer on Sentricon,” Tennenbaum says. “Sending out a tweet a day about Sentricon with a link to the site can go a long way. It also can help increase product awareness for your company.”

Tennenbaum owns Marketing for the Future and currently works with seven pest control companies across the country; four are Authorized Operators.

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Posted in Case Study for Sentricon Authorized Operators, Social Media Case Study for Sentricon Authorized Operators, Uncategorized

Clearing Up Digital Marketing Confusion Among SMBs

Clearing Up Digital Marketing Confusion Among SMBs via

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Following up on last week’s post inspired by ILM West, one of the most striking statistics presented by BIA Kelsey’s analysts in L.A. a couple weeks ago was this one: 42% of small business owners said their top priority for using Facebook was customer acquisition. In the audience that day, I allowed myself a discreet LOL and shook my head.  

Seriously?

I can’t remember ever purchasing anything on Facebook after reading a comment in my news feed from my friends or even directly from businesses that I’ve liked. As a digital marketer, I’m usually a bit of an outlier when it comes to consumer behavior, but according to a Reuters/Ipsos survey earlier this year, that behavior puts me in an overwhelming majority of Facebook users. Even taking ads into account, only 20% of the population has ever bought anything as a result of seeing it on Facebook.  

The ever-voluble-and-astute Mike Blumenthal beat me to the punch somewhat with his column highlighting this disconnect between business owners and consumers. Citing a client-commissioned study of consumer behavior in searching for a lawyer, forget 20% only 2% think of any social network when they’re looking to hire an attorney. Let alone the singular network of Facebook.

While Facebook has recently started to offer an extremely efficient two-step ad product to help business owners get more Likes, and future products related to Nearby might be extremely compelling for SMB’s, it’s hard to conceptualize Facebook in its current iteration as a primarily transactional platform.

It struck me that business owners might have a similarly large misconception when it comes to their expectations of loads of other digital marketing options. For instance, although most business owners who run daily deals expect a fire hose of new customers, one frequently-cited study from Rice and Cornell Universities finds that 78% of daily deal purchasers were already customers of the business from which they purchased the deal. And while mobile apps are all the rage right now, few business owners realize that just having an app doesn’t mean it will automatically pop up on Apple or Android’s recommended list to be seen by oodles of new prospects.

The linked graphic in the paragraph above attempts to help business owners prioritize the marketing strategies they choose based largely on the time-vs.-money spectrum. If you work with small businesses, though, perhaps it would be helpful to take one step back and first ask them about their primary goals for their digital marketing campaigns, whether or not you offer the services to meet those goals.

My hope is that this follow-up graphic (below) makes that discussion a whole lot easier for you as a marketer. And if you’re a small business owner trying to figure this stuff out for yourself, I hope it helps you prioritize your marketing efforts based on your higher-level business goals.

What Purpose Are Digital Marketing Activities Best Suited For?

What do you guys think? Are you more or less confused about digital marketing than you were before? Do you have any suggestions for how to improve the graphic (besides fixing the title so it doesn’t end with a preposition)?

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15 minutes of fame for our founder

MKtg4theFuture founder, Caleb Tennenbaum discusses creating the first ever pest identification app for iOS. Watch the video and let us know what you think. 😉

https://www.facebook.com/photo.php?v=3468883753737

Posted in Uncategorized

PPC Keyword Matching Options in AdWords

Using keyword matching options via Google AdWords

You can add matching options to your keywords to help control which searches will trigger your ad to appear. Ranging from broad to narrow, there are four options available: broad match (and broad match modifier), phrase match, exact match, and negative match. Keep in mind that keyword matching options are available for Search Network only and Search and Display Network campaign types.

In general, the broader the keyword matching option, the more traffic potential that keyword has; while the narrower the keyword matching option, the more relevant that keyword will be to someone’s search. Understanding these differences can steer you in choosing the right keyword matching options and can help you improve your return on investment (ROI).

To use a particular keyword match type, you can use special punctuation. Each keyword match type triggers ads to show in different ways. The chart below serves as an introduction to the different matching options, and we’ll give more information on each option in the sections below.

Use this match type… With this punctuation… To trigger your ad on… Example
broad match none synonyms, related searches, and other relevant variations adopt kittens chicago
broad match modifier +keyword close variations but not synonyms or related searches +adopt +kittens +chicago
phrase match “keyword” a phrase and close variants of that phrase “adopt kittens” chicago
exact match [keyword] an exact term and close variants of that exact term [adopt kittens chicago]
negative match -keyword searches without the term -puppies

Here’s an overview of each match type, in order from broad to narrow:

See match type

Broad match: The default matching option, broad match means that your ad may show if a search term contains your keyword terms in any order, and possibly along with other terms. Your ads can also show for singular or plural forms, synonyms, stemmings (such as floor and flooring), related searches, and other relevant variations. Sticking with the broad match default is a great choice if you don’t want to spend a lot of time building your keyword lists and want to capture the highest possible volume of ad traffic.

Example

Broad match keyword Ads may show on searches for
tennis shoes buy tennis shoes
best shoes for tennis
tennis shoe laces
running shoes
tennis sneakers

Broad match modifier: You can add a modifier, a plus sign (+), to your broad match keywords if you’d like your ads to show when someone searches for close variants of your keywords in any order. Close variants include misspellings, singular/plural forms, abbreviations and acronyms, and stemmings. Unlike broad match, using a modifier excludes synonyms or related searches. For this reason, it adds an additional level of control. Using broad match modifier is a good choice if you want to increase relevancy even if it means you might get less ad traffic than broad match.

Example

Broad match modifier Ads may show on searches for Ads won’t show on searches for
+tennis +shoes tennis shoes
buy tennis shoes
best shoes for tennis
running shoes
tennis sneakers

Phrase match: With phrase match, your ad can show when someone searches for your exact keyword, or your exact keyword with additional words before or after it. We’ll also show your ad when someone searches for close variants of that exact keyword, or with additional words before or after it. Close variants include misspellings, singular and plural forms, acronyms, stemmings (such as floor and flooring), abbreviations, and accents. Using phrase match can help you reach more customers, while still giving you more precise targeting. In other words, your keywords are less likely to show ads to customers searching for terms that aren’t related to your product or service.

To use a phrase match keyword, simply surround the words you want matched with quotation marks. Since we’ll automatically show your ads for close variants in your new and existing campaigns, there’s no need to separately add variants of your keyword.

Example

Phrase match keyword Ads may show on searches for Ads won’t show on searches for
“tennis shoes” red tennis shoes
red tenis shoes
shoes for tennis
tennis sneakers

Exact match: With exact match, your ads can appear when someone searches for your exact keyword, without any other terms in the search. We’ll also show your ad when someone searches for close variants of that specific keyword. Close variants include misspellings, singular and plural forms, acronyms, stemmings (such as floor and flooring), abbreviations, and accents. The difference between exact match and phrase match is that if someone enters additional words before or after the keyword, your ad won’t show. Using exact match means that your keywords are targeted more precisely than broad match or phrase match.

To use an exact match keyword, simply surround the words you want matched with brackets. Since we’ll automatically show your ads for close variants in your new and existing campaigns, there’s no need to separately add other variants of your keyword.

Example

Exact match keyword Ads may show on searches for Ads won’t show on searches for
[tennis shoes] tennis shoes
tenis shoes
red tennis shoes
buy tennis shoes

Changing exact match and phrase match option

Negative match: You can use negative match to filter out irrelevant searches and thus prevent unwanted clicks. Your ad won’t show if a search query contains the keyword term you define with a minus sign (-) prefix. As shown in the screenshot below, negative match keywords have their own section (which is minimized by default) below your keyword table. When you create a negative match keyword (or make one from an existing keyword by adding negative punctuation), it will show up there. Negative keywords are an especially useful way to filter your search traffic if your account contains lots of broad match keywords.

See negative keywords

Example

If your keyword is bears and you add the negative keyword -polar your ad won’t appear for any searches that contain the word polar.

Negative match keyword Ads may show on searches for Ads won’t show on searches for
bears -polar teddy bears
chicago bears
grizzly bears
polar bear
polar bears

Choosing the right keyword matching options

When choosing the appropriate match type for a keyword, we typically recommend following a broad-to-narrow strategy. This will make it easier to compare and filter for relevance based on observed performance. Begin by using the Keyword Tool to brainstorm for keyword ideas and explore the likely keyword variations that will trigger your ad.

As your broad matches quickly gather impressions and clicks, you’ll be able to monitor which keyword variations triggered your ads by reviewing the search terms report (see the “Next steps” below). The “Match type” column in your search term report tells you how search terms that triggered your ads on Google are related to actual keywords in your account. You can use this information to improve your keyword list. Identify new search terms with high potential that you want to add as keywords, and weed out any terms that aren’t as relevant to your business. If you find that most of the variations shown in the search term report are irrelevant, consider making your keyword match types more specific.

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Posted in PPC Keyword Matching Options

Tech 200

This year’s tech 200 list has some very impressive companies on it. By impressive we really mean internet marketing companies. Some of the companies inside the top 15 include HasOffers, RocketFuel, Slingshot SEO, Marketo, and RepEquity.

A few other companies that made the list include companies whose technology and services we utilize at Marketing For The Future. One of our favorites that fit into that category is SEOmoz. Congratulations to Rand Fishkin and his entire team. They have created a very useful tool that is much appreciated by us and our clients.

Congratulations to all of you and maybe we will make the list in the future! 😉

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